Manager, HR Services and Operations

About AskBio

Asklepios BioPharmaceutical, Inc. (AskBio), a wholly owned and independently operated subsidiary of Bayer AG acquired in 2020, is a fully integrated AAV gene therapy company dedicated to developing life-saving medicines that have the potential to cure genetic diseases. The company maintains a portfolio of clinical programs across a range of neuromuscular, central nervous system, cardiovascular and metabolic disease indications with a clinical-stage pipeline that includes therapeutics for Pompe disease, Parkinson’s disease and congestive heart failure, as well as out-licensed clinical indications for hemophilia and Duchenne muscular dystrophy. AskBio’s gene therapy platform includes Pro10™, an industry-leading proprietary cell line manufacturing process, and an extensive AAV capsid and promoter library. With global headquarters in Research Triangle Park, North Carolina, and European headquarters in Edinburgh, UK, the company has generated hundreds of proprietary third-generation AAV capsids and promoters, several of which have entered clinical testing. Founded in 2001 and an early innovator in the gene therapy field, the company holds more than 850 patents in areas such as AAV production and chimeric and self-complementary capsids. Learn more at www.askbio.com.

Position Overview

The Manager, HR Services and Operations oversees various HR Programs, processes, and policies with support from the Sr. Director, People Operations including immigration, leave of absence management, supporting overall employee experience, onboarding, managing and resolving employee and manager inquiries and content owner and management of the HR portal.

We are excited about our next Manager, HR Services and Operations to join the AskBio team!

Job Responsibilities

  • Serve as first line employee resolution; own the employee relationship as the primary contact for all employee/customer inquiries concerning HR-related programs, policies, and tools; provide consistent and accurate responses with escalation, as necessary.
  • Responsible for the HR-related inquiries and escalations including managing and responding to inquiries regardless of entry point from managers and employees.
  • Vendor management of the outsourced benefits call center and other vendors.
  • Oversees various HR programs including, but not limited to:
    • Immigration program including working directly with third parties.
    • Leave of absence management working directly with outsourced management team and benefits broker.
    • Employee experience and onboarding in partnership with Director of Talent Management.
    • Content management of the HR portal.
    • Supports annual processes including open enrollment and year-end performance and compensation cycle.
    • Interprets various routine HR plans, programs, policies and procedures for employees and managers and provides advice and recommendations to the business.
  • Coordinates with third party providers, internal stakeholders, and internal and external counsel.
  • Proactively provide suggestions or act on process improvements and automation.
  • Identifies trends to work with other HR team members in developing FAQs, updating employee communication vehicles.
  • Promotes the use of employee and manager self-service via systems and tools and assists employees and managers in accessing and using these systems. Ability to access the various systems/tools used to provide HR support.
  • Generates thoughtful metrics and reports for HR and management as requested. Examples may include headcount reports, audit request special projects, benefit enrollment and deduction reports.
  • Identify and document enhancements to HR Operations and workflows.
  • Identify trends and provide solutions to improve our processes and communications to employees.
  • Regularly suggests continuous improvements based on employee, manager questions and feedback.
  • Assists in policy development and maintains automated employee acknowledgement where required.
  • Train managers and employees on HR policies and procedures, and other related topics for managers as needed.
  • Assist with employee relation matters and investigation.
  • Willingness and ability to handle requests to assist the team with other projects and/or initiatives
  • Supports projects as assigned and drive to completion using project management skills to ensure delivery of projects on time and within scope.
  • Establish positive relationships within HR, finance and with employees.
  • Maintains compliance with federal, state, and local employment laws and regulations.
  • Maintains and administers employee recognition programs.

Required Education & Experience

  • Bachelor’s degree in human resources or related field.
  • Minimum 5-7 years of HR generalist (or related) experience.
  • Proficient with HRIS systems & Microsoft Office.

Preferred Education & Skills

  • Master’s degree.
  • SHRM Certified Professional (SHRM-SCP) or SHRM Senior Certified Professional (SHRM-CP).
  • Proficient with HRIS systems & Microsoft Office.
  • Continuous improvement mindset.
  • Excels in a fast-paced working environment.
  • Strong prioritization and project management skills.
  • High level of professionalism and confidentiality.
  • Excellent interpersonal skills and written/verbal communication skills.
  • Strong judgment and customer service skills.